The last three or four weeks, unquestionably, have been one of the most life-changing times we have seen since WW2. The imminent threat of the Coronavirus has taken over the world, the UK and Carlisle and will challenge you, our families, our relationships and test us all.
The drive of this worldwide action of social distancing is not just to stop you from getting ill with the virus; the bigger drive is to slow down the development of this virus so the NHS will not become overwhelmed with those who are most likely to need hospital care. Yet the issue of social distancing has certainly raised many questions around the landlord/tenant/agent relationship, so in this article I wanted to share with all the 2,105 Carlisle landlords their rights, obligations and responsibilities to their Carlisle tenants. I also wanted to highlight the rights, obligations and responsibilities of the 5,199 Carlisle tenants in return.
These will be trying times for Carlisle landlords and Carlisle tenants alike, so let’s start…
A landlord has the responsibility to ensure the property is fit for habitation, so what if the Carlisle landlord/agent is incapable of undertaking an emergency repair (or say the annual gas safety check) because the tenant is self-isolating or actually has the virus? The answer is the landlord should use their best efforts to fix the problem if it’s an urgent repair, yet if the landlord/agent are unable to do so they should record this fact and that it is related to the Coronavirus epidemic. One should then re-try as soon as is possible and appropriate, having full respect for information on self-isolation, personal-safety and social-distancing and ensure that you make a written note for future issue. My advice is that you or your agent (as we are with our Carlisle tenants) need to uphold good lines of communication with the tenants touched by these current circumstances, so they are clear on what action you are taking and the timescales for this.
Yet at the same time, there will be very few situations in the coming weeks when the contractors who the landlord/agent use will also be in self-isolation, meaning a handful of the 5,199 Carlisle tenants might have to wait for repairs to be sorted. We have some excellent Carlisle contractors with their own backup plans and so together we will use our best endeavours to find an alternative contractor to fix any issues. If your agent has issues, then maybe we can help – do call me. Yet whatever you do, if this occurs, document everything and that it is related to the Coronavirus epidemic.
The total rent paid by Carlisle tenants each month is £2,661,900
It’s true the UK government has demanded that building societies and banks give a three-month mortgage holiday to those landlords that are unable to make mortgage payments. This is not free cash, the mortgage payments are basically postponed with interest to be collected at the end of this crisis, meaning your obligation as a Carlisle tenant to pay the rent still exists. HM Government is offering employers an 80% wage support with the furloughing to avoid having to make people redundant.
The average Carlisle rental payment currently stands at £512 per month
Therefore, if you are incapable of being able to pay your rent, the first thing to do is speak with your agent or landlord if they self manage. Rent will still build up and accumulate during this virus predicament and you may want to negotiate a payment plan to pay it back on top of your normal monthly rent. One option, subject to status and agreement by all parties, could be to renegotiate a new longer lease to pay off the arrears over a longer period. Again, the point here is communication from all sides – making sure there are no nasty surprises. A second option would be to ask your landlord to transfer your deposit to rent. The landlord or agent will need your written permission to do this. Please be fully aware that you are still responsible to exactly the same extent in the tenancy agreement for all breaches of Tenancy, dilapidations and rent arrears so you still need to ensure you adhere fully to all terms of the agreement as money will still be payable at the end of Tenancy for any breaches / dilapidations due.
So, if you are in this predicament, there is a lot of help accessible from the HM Government including Universal Credit or Employment Support as soon as possible to escape any interruptions to your payments. Remember, your landlord will need proof of your Universal Credit or Employment Support claims to give to their mortgage company to be able to start the mortgage holiday, so my advice to all the 5,199 Carlisle tenants is keep in contact with your agent to ensure your Carlisle landlord doesn’t suffer any avoidable hardship (which ultimately may end up with your home being repossessed because the mortgage payments were missed because you were unable to furnish the landlord with your own claim documents).
Communication is the #1 priority here. Whilst most agent’s premises are closed including our own, all are open for telephone and email enquiries, with staff working from home. This is a fast-changing time for everybody, for the 2,105 Carlisle landlords and 5,199 Carlisle tenants correspondingly and we will be ever vigilant to oversee the financial and monetary backdrop in the coming months.
The UK Government has announced a package of benefits in recent weeks. Employees and their families should access information via the Direct.gov website. A summary of specific measures put in place recently can be found below:-
Universal Credit – Chancellor has announced that Universal Credit will be increased by £1,000 per year for the next 12 months.
Other benefits may be available – a simple online check can be undertaken to determine what benefits you may be entitled to: https://www.entitledto.co.uk/benefits-calculator/Intro/Home?cid=f436a549-5374-4728-9cb2-31bd9c4b2c0a
Although Water is supplied by a regional selection of water companies, who have not yet all confirmed what help is available, their Regulator, Ofwat, have assured people that they are expecting firms will offer payment holidays, and moreover, some water providers are running a scheme for those who have built up large debts, where the utility provider will contribute £1 for every £1 you pay towards the arrears. Please speak to your water provider for more details.
Gas and Electricity
The big six energy suppliers have said that they are likely to push back bill dates for customers who have been affected by the Coronavirus or remove debt charges for late payments. Each case will be reviewed on an individual basis, although the support particularly applies to vulnerable customers.
These are going to be tough times for the people of Carlisle (and the world), financially and mentally; yet together we will come out of this stronger. By working together, working in partnership, again keeping lines of communication open with regards to your finances and your housing, by keeping safe and protecting our families and most of all by being kind to each other … we will get through this, a little battered and bruised – yet hopefully better human beings for it?